Venue Closure FAQ’s

There will be some changes for a little while…

We wanted to keep you updated and let you know that following government recommendations, there will be some changes to the openings of our five Barnsley Museums venues for a little while…

  • Elsecar Heritage: While the majority of Elsecar Heritage Centre remains closed, the Pantry will be re-opening on Saturday 23 May 2020 between 11am and 3pm for take away service only.

Paul’s Natural Foods remains open and Maison du Biere for takeaway only, with reduced hours. Other businesses remain closed but are operating remotely including online and delivery options. Please contact individual businesses for more detail.

Your safety and wellbeing is our main priority. We have strict social distancing measures in place, and we ask that you adhere to these and be respectful to others when accessing these businesses .

A queuing system will be in place for the cafes, and there will be no seating available. Your food and drink must not be consumed on site.

Public toilets remain closed.

We still urge you to consider staying in your local area during this critical time.

  • Cannon Hall Museum will be closed and although the parkland will remain open we strongly urge social distancing as per the government’s guidelines at this time.  
  • Worsbrough Mill will be closed to visitors and although the Country Park will remain open we strongly urge social distancing as per the government’s guidelines at this time. The Millers Tea Room will offer a limited take away service Thursday - Sunday, 11am - 3pm.

We’re re-opening the car parks at Cannon Hall Museum Park and Gardens and Worsbrough Mill Country Park from Saturday, 16 May 2020.

Outside spaces and car parks will be open, but toilets and play areas will remain closed.

The Pavilion Café will offer a limited take away service from Saturday 16 May 2020

The Millers Café will offer a limited take away service from Thursday 21 May 2020.

Please make sure that you follow the Government’s guidance – follow the social distancing requirements in place and be respectful to other users.

It’s difficult to manage social distancing with larger numbers of people, so we urge you to consider staying in your local areas and visiting outside peak times.

Car parking charges are in place and we encourage you to pay using the cashless option Ringo https://m.myringgo.co.uk/bookparking.  Registering takes just a couple of minutes and can be done before you visit to avoid queuing.

 

All scheduled events and exhibition openings at all sites have been cancelled for the next twelve weeks to combat the spread of Covid 19 (Coronavirus). If you have a ticket for an upcoming event you will shortly be receiving a full refund.

These are challenging times for us all, and the health and wellbeing of our visitors, staff and volunteers is our top priority.

While our museums and galleries are closed, we hope you will still engage with us online via our websitesocial media and YouTube channel where you will find online collections, exhibitions, photographsblogspodcasts, films plus much more.

Please keep checking our website for the latest information www.barnsley.gov.uk/services/health-and-wellbeing/covid-19-coronavirus-advice-and-guidance/


Until we open our doors again soon – take care and we look forward to welcoming you one again to our five fantastic attractions.

 

I have bought a ticket for a forthcoming event, can I get a refund?  

If you have a ticket for an upcoming event you will shortly be receiving a full refund.

 

Can we still buy tickets for forthcoming events

Events has been cancelled for the next twelve weeks but tickets following that time will be available. If you buy a ticket for an event which is later postponed or cancelled we will again offer a refund.

 

What can I do to help?

These are challenging time for our associated charity Barnsley Museums Heritage Trust. We rely on our museums and galleries being open to thrive and survive. Please do visit us through our digital channels and in person when we reopen or make a donation to help us to remain free for our 1.2million visitors each year.

 

We are as ever hugely grateful for any financial support and never more so than in these difficult times and you can do so by:   

  • Making a donation to our registered charity Barnsley Museums Heritage Trust
  • Donate the refund or partial refund of an event ticket to our organisation – by making a donation this will be automatically increased by 25%, thanks to Gift-Aid.